What personal data we collect and why we collect it

When you use our website, we use various technologies to collect information automatically – such as your IP address. This is commonplace across all internet services to enable the investigation of issues such as service availability and the identification of malicious use. This information is then kept in our internet access logs. If you contact our website with an inquiry, you automatically consent that your submitted data is processed by us. We will hold the information you provide us for as long as necessary to support the service we are providing you, for example, so we can continue to provide assistance or resolve an ongoing issue.

Categories of personal information that we process

Contact forms

Standard personal information which can include (but not limited to):
  • name;
  • email address(es);
  • telephone number(s);
  • date of birth.

Cookies

We use cookies to collect information as a way of measuring the effectiveness of the promotion of our services. We use Google Analytics, a web analytics service provided by Google Inc., on our website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website. It creates reports on the website’s activity and provides other services related to site activity and usage.

What are cookies?

Cookies are files saved on your phone, tablet, or computer when you visit a website. They store information about how you use the website, such as the pages you visit. Cookies are not viruses or computer programs. They are very small so do not take up much space. Information contained in cookies may include your browser type, your operating system, web pages visited, time of visits, content viewed, and other clickstream data. These cookies last for as long as we are providing you with services and they are saved for your convenience so that you do not have to fill in your details again when you want to fill out a contact form sometime again.

Our Privacy Notice

Our company is committed to protecting your privacy and legal rights when dealing with your personal information. This Privacy Notice intends to provide clear and understandable details about the information we collect about you (or anyone you have provided us with information about, e.g. your child), how we use and protect it. It also provides information about your rights that relate to the data we process. This privacy notice may be updated from time to time. Please check our website to ensure you are viewing the latest version.

Security

If you are visiting our website or in one of our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

What rights you have over your data

You may ask us to confirm what information we hold about you at any time, and request us to modify, update, or delete such information. We may ask you to verify your identity and for more information about your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. If we provide you with access to the information we hold about you, we will not charge you for this. In certain situations, you have the right to request us to “remove” your personal data. We will respond to your request within the agreed timeframe (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we refuse your request for any legitimate reason (including administrative, legal, or security purposes), we will always tell you the reasons for doing so.